Refund policy

Returns & Refunds

Last updated: 15 September 2026. EU 14-day right of withdrawal: inform us (Supergen Life EOOD, Alexander Malinov 51, Sofia, Bulgaria, EIK 207561924, sales@supergenlife.com) within 14 days of receipt without giving a reason; return the goods within 14 days of your notice, unused and in original packaging where possible. Full refund including standard shipping within 14 days of receiving the return; return postage is paid by you. Exclusions: sealed goods unsealed after delivery for hygiene reasons. Statutory 2-year warranty applies separately.